Privacy Policy


Effective Date: [2024/12/10]

Who we are

we are web address is:http://diytimelessmoments.com

Thank you for visiting [http://diytimelessmoments.com] (hereinafter referred to as “we” or “our company”). We are committed to protecting your privacy and complying with the South African Protection of Personal Information Act (POPIA). This privacy policy explains how we collect, use, store, and protect your personal information, particularly when using the PayFast payment gateway.

  1. Information We Collect

We may collect the following personal information:
• Information Provided by Users:
Such as your name, email address, phone number, billing address, and shipping address.
• Payment Information:
When you make payments via PayFast, we do not store your credit card or bank account details. These are securely processed by PayFast.
• Technical Information:
Includes your IP address, browser type, operating system, access logs, and other technical data.
• Cookie Information:
Used to analyze website usage and provide a personalized experience.

  1. Purpose of Information Use

We collect and use your information mainly for the following purposes:
• To process orders and payments;
• To provide customer support;
• To improve services and user experience;
• To send promotional information (with your consent).

  1. Collaboration with PayFast
    • Payment Security:
    We use PayFast as our payment gateway. Your payment information (such as credit card or bank account details) is securely processed through PayFast’s secure system and is not stored on our servers. PayFast uses advanced encryption and fraud prevention measures to safeguard your data.
    • Privacy Policy:
    For more details on how PayFast handles your information, please refer to the PayFast Privacy Policy.
  2. Data Protection and Security

We adopt industry-standard technical and organizational measures (such as SSL encryption) to protect your personal information. However, please be aware that internet transmissions are not entirely secure, and you should understand and assume related risks.

  1. Data Retention and Storage

We retain your personal information for the following periods:
• As long as necessary to complete transactions or comply with legal requirements;
• Until you withdraw consent or request data deletion.
For payment data processed through PayFast, we do not directly store this information.

  1. Your Rights

Under POPIA, you have the following rights:
• To request access to the personal information we store about you;
• To request corrections or deletion of your information;
• To withdraw consent for promotional communications;
• To lodge complaints.

  1. Cookie Policy

We may use cookies and similar technologies:
• Essential Cookies: To support basic website functionality;
• Performance Cookies: To analyze user behavior and optimize the experience;
• Advertising Cookies: To provide personalized recommendations and advertisements.

You can manage or disable cookies through your browser settings, but doing so may affect certain website functionalities.

  1. Contact Information

If you have any questions or complaints, please contact us via:
• Email: [oncemore.team1@gmail.com]
• Phone: [0649004259]
• Address: [Dower Village, Edenvale]

  1. Updates to the Privacy Policy

We may update this privacy policy periodically. All changes will be posted on our website, and we encourage you to review it regularly.