Refund and Return Policy
Effective Date: [2024/12/10]
Thank you for choosing [diytimelessmoments.com] for your customized products. To ensure customer satisfaction and transaction transparency, we have established the following refund and return policy:
- Customized Product Policy
No Refunds After Order Confirmation
• Our customized products are produced after detailed consultation with the customer.
• Once the design and production details are confirmed and payment is made, the product enters the production process and is non-refundable.
Pre-shipment Inspection and Confirmation
• Before shipment, we will conduct a thorough inspection of the product and provide photos to the customer for quality confirmation.
- Collection and Delivery
Free In-Person Pickup
• Once the product is completed, customers may choose to pick it up in person at no additional cost.
• Pickup Address: [Dower Village, Edenvale].
Courier Delivery Service
• For courier delivery to your location, we will charge a shipping fee based on your delivery area. The fee will be communicated and confirmed with the customer prior to shipment.
- Handling of Damaged or Defective Products
Pre-shipment Responsibility
• We are responsible for the quality of the product before shipment and ensure it is defect-free before dispatch.
Issues During Transportation
• If damage occurs during transportation, please contact us within [48 hours] of receiving the product and provide the following:
• Clear photos of the damaged area;
• Order number and related details.
Resolution Options
• Once the issue is confirmed, we will offer a solution based on the circumstances, including:
• Repairing the product;
• Reproducing the product (if applicable);
• Other mutually agreed-upon resolutions.
- Contact Us
If you have any questions or need assistance with this policy, please feel free to contact us:
• Email: [oncemore.team1@gmail.com]
• Phone: [0649004259]
• Address: [Dower Village, Edenvale]
Special Notes
This policy applies to all customized products ordered through [diytimelessmoments.com]. Please carefully confirm the product design and production details to ensure your satisfaction.
If further refinements are needed, feel free to let me know!